Christopher Elliott, National Geographic travel expert
and co-founder of Travelers United, writes the weekly
Travel Troubleshooter. This Q&A column features real and
often intractable consumer frustrations from missing airline
refunds to fraudulent car rental damage claims, mileage
program dilemmas, trip cancellations, questionable
resort deals and cruise-ship surcharges, and the latest TSA
regulations affecting business travelers, commuters and
vacationers alike.

Elliott draws on two decades of consumer advocacy experience
in his answers, finding real resolutions for readers from
direct access to top industry officials and customer service
executives.